Archive for the ‘Hosting Downtime’ Category

DotEasy.com Hosting Review

Monday, December 31st, 2007

I had not heard of DotEasy.com Hosting services before, but came across this review of their Free hosting service.  It would appear that they provide banner free(ergo they do not advertise on your website) hosting service to people and businesses.  The primary drawback of their service per the review is their uptime reliability.

They do offer a paid version as well, which comparatively speaking, looks like last years rates. 

The Free hosting plan is definitely the better buy!  (Go figure  :) )

doteasy

Here is what they come with in their service offerings:

Doteasy is providing Linux and Windows web hosting services, has been founded in 1999 and now it’s eigth years in business.

Comes with:
100MB disk storage
1000MB monthly traffic
10 email accounts, with domain registration

Web Hosting Review – Doteasy at Online Business Resources

More information on DotEasy Hosting. 

$0 Web Hosting

The free service is supposed to be for business as wells as people.  There is a fee however if you donot register your domain through DotEasy.  If you have your own domain registered already, they charge $35 as a domain transfer fee (I suppose that is for repointing or something, which a typical person can do themselves for free.) 

Domain transfer fee can be waived if you refer 2 people.

 

So as I see it, if you already own a domain, this is probably not the service for you if you can not find hosting that costs less than $35 per year.  ($50 is about the average so this may be a good deal regardless for simple websites).

If you do not have a domain name yet, then this can be a good buy.

New Domain Registrations cost $18/year, which is about 3 times what I pay to register a domain through iPower ($6.50).  But iPower does not provide free hosting either.

 

So the important thing here is to look at the total package.  I suspect that this is a great deal for people looking to build websites that are just a landing page or maybe 5-6 page sites covering simple products or services like say plasma lift accessories for TV’s, or affiliate specials or something. 

Its probably also good for people that are looking to create a simple site, say for the kids soccer team, or a teacher creating a simple class page or something, but this probably would not be terribly great for running a dynamic site or a site with lots of images (of course images can be hosted through flikr or something for free.)

Web Hosting Complaint – How Do I Fight Downtime?

Monday, December 31st, 2007

I ran across this a discussion on a forum where a poster was trying to figure out what to do when their Hosting company appeared to fail to deliver the guaranteed 99% uptime promised in their reseller package.

I have recently brought a reseller account and part of the deal was hosting guarenteed uptime was 99% however, the site is down a lot of the time so i was wondering how i go about making a formal complaint, stop them from doing this to other people and getting my money back.
The hosting company just refuse to help saying its not there problem.
Surely if my sites down, then its there problem?

Web Hosting Complaint – Help! – Web Hosting – My Site

Your website is useless if your host is down and your site is offline and so this is a very important question for many people. 

What is a Reseller?

A hosting reseller is a person that purchase up a block of hosting space and then resells that space to other sites.  They can typically get a slightly better deal as they are leasing hosting space in bulk.  However, the real advantage in being a reseller normally comes into play for webmasters that are managing multiple website accounts that they either own themselves or that they manage for their web clients.  The reseller level usually gives them more control over the accounts and easier access to provide a tech support interface.

What can you do to keep your Hosting Company up for as much of the time as they promised?

  1. Always pay for your plan with a visa or mastercard.  An actual credit card, not a debit card or a paypal card.  If your provider fails to deliver, you can charge them back.  This should be a last resort as it will likely lead to a disruption in your web service and might force a move of your websites to a new host.
  2. If things are that bad, move to a different host.  Do not reward bad service with continued business.
  3. Keep good records of the situations where the hosting service goes down, and the amount of time that it is down during those situations even if you have to use a pocket watch ~ I recommend a screen recorder program if the host is down for less than 15 minutes at a time typically.  Make sure you note these records and the statistics to your host when you talk with them.
  4. Before charging your host back, try getting them to improve their uptime.  Seek promises in writing, keep copies of emails and chat sessions.
  5. Ask for discounts on your hosting plan to compensate for downtime.  It doesn’t fix the problem but places a financial impact on the host and alleviates your costs slightly.  That said, a discount probably is not worth as much as keeping your site(s) up and running and making you or your customers money.
  6. Ask for an account upgrade at no additional cost.
  7. Review your plan.  Maybe your plan is just not meeting your needs and you need to consider upgrading yourself.  That said, if your host can not deliver on its promises with the level of plan that you have now, then they may not do any better when you pay them more for a bigger plan.