IPower Offers Customers RatePoint for Customer Service Review Capture – Maybe they Should use it themselves!
There is no story I like to see better than a story of a business that suddenly implemented their own products to solve a problem and successfully fixed things, made a lot of money, pleased their customers and generally made the world a better place.
I remember reading a great story about Oracle 7 years ago. Oracle claimed to have saved $1 billion dollars when they implemented their own Oracle systems to run their business.
I wonder which ranking company officer argued against that implementation!
After my interview the other day about IPower, I came across this press release from Ipower at the beginning of the month. They talk about IPower offering their own customers a tool or service called RatePoint..
What does RatePoint do?
It helps companies capture user reviews locally and from around the internet on their own sites to help show future customers that they offer up something good. It can also help a company identify problems and get them fixed before they blow up out of control like air purifiers pulling the impurities and imperfection out of the air. Ultimately, when the process problems are removed, you are ultimately left with a working process and following that – - – Good Reviews!
Why Doesn’t IPower Use their Own Tool?
So here is the million dollar question. Why doesn’t IPower use this same tool to fix their own customer service and suport and processes in general?
PHOENIX–(BUSINESS WIRE)–IPOWER, Inc., a leading provider of online services and hosting, today announced the integration of RatePoint, a comprehensive customer feedback and online reputation management platform, into all of its hosting plans.
RatePoint provides small- and medium-sized business with a method of soliciting customer feedback and posting customer ratings on their Web sites. It is now included in every hosting plan that IPOWER offers and is just the first of many new and innovative solutions IPOWER will be rolling out to its customers in 2008.
“We realize our customers need us to be problem solvers—not just a hosting provider,” explained IPOWER CEO Thomas Gorny. “In response to that, we’re going to be integrating more tools that help customers save time, money and worry. RatePoint is one of the first, and it addresses an issue that plagues many small businesses—consumer trust.
“Many consumers are hesitant to buy online from smaller companies, simply because they don’t recognize the name or have any idea about a company’s reputation. RatePoint provides a platform for providing feedback, generating approval ratings and settling disputes. That kind of unbiased, third-party information gives businesses credibility and consumers peace of mind.”
RatePoint allows businesses to manage their online reputation by easily capturing and publishing consumer reviews and feedback directly from their Web sites through the RatePoint site seal. RatePoint verifies actual consumer ratings for authenticity, and businesses then have an opportunity to respond to feedback and publish those reviews online. In addition, a robust suite of tools, including surveys, coupons, e-mails and other communication and marketing tools, plus a Web-based management interface, make it easy for businesses to connect with customers, increase sales and improve consumer confidence.
IPOWER Offers New Customer Feedback and Online Reputation Management Tools