Today, I fielded an interview from a reporter for a Phoenix newspaper that states that they are running an article on IPower.  The article will cover their past problems with customer service and support and discuss the recent changes and upgrades to their new servers and vdeck systems.

One of the issues that I have run into with the new servers, vdeck systems and accounts in general is that I can still not manage all of my accounts under one login.  IPower does not seem to have a team or process in place to cover this issue.  That means when ever I transact any business with IPower they do not see me as a person that has hundreds of accounts with them nor as a person that spends hundreds of dollars with them on a regular basis.  They see me as several hundred customers that individually do a small amount of business with them and all too regularly call in to complain about broken services.

I have not heard from my account manager in almost a year and a half.  I suspect that he has either been promoted or fired.

Maybe he’s driving a box cutter at a local grocery store as a stock boy breaking out toilet paper from carton packs.  That would be about the right speed for an account manager that doesn’t contact a customer for over a year.

Regardless, I will be interested to see how the article reads when it comes out and I will be sure to include a link and some excerpts, especially (vanity check) if they run any quotes from yours truly.

Top 5 Hosting Services » Blog Archive » iPower Customer Chat Session

This entry was posted on Wednesday, February 27th, 2008 at 1:43 am and is filed under Bad Hosting Companies, Bad Hosting Experiences, iPower. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.