Sometimes Hosts Just Go Down – 24/7 Phone Support?
I have come to realize that almost every host will eventually experience some downtime. A host can only build and so much redundancy before the trip will witching hour will develop and everything will go wrong and their servers or site or all of the above will crash.
My own preferred post and one that I do highly recommend experience the bandwidth outage last night for about an hour and a half. Initially I wasn’t certain if my own DSL connection was down or preparing to go down or if my host was down. Sometimes my DSL connection starts to waver, I’ll start to the experience patchy browsing experiences for lack of a better word. A bill to open one site but not another and then a few minutes later everything will crash and I’ll have to go reboot my router for my modem or something or in bad situations called my DSL provider and said on the phone for an hour half.
Last night my host went down, and initially I thought they were down and then I thought maybe my DSL provider was going down. So I lost a few cycles troubleshooting things internally to my own systems before I was able to determine that my host was actually down.
In the past I’ve experienced this type of issue a couple times before and usually my host came up before I was done doing all the troubleshooting on my side and I was never sure if they had truly been down or if it was just something in my head or my system. Unfortunately, my host was truly down at all by websites and all my customers websites were down as well while they were down. Fortunately that happened in the bill of the night and most of my sites and my customer sites receive the majority of their traffic from the Western Hemisphere and so we don’t lose a lot of business and is not going to slow down my ten year plan on buying a luxury home or anything like that.
I sent off an e-mail to my host your my Yahoo account because my own e-mail was down along with the servers and by websites.
What’s my Point? – Does your Host have 24/7 Phone support?
my host has excellent customer service. They are widely recognized as having excellent customer service. Their prices are not the cheapest in the industry, but most people flock to them for their customer service. They’re not the most expensive either it’s not like I’m paying a premium for that customer service. I would consider their prices reasonable and possibly even cheap if you consider the fact that you can get someone on the phone typically in under a minute… IF… YOU… CALL… DURING… BUSINESS… HOURS!
My host does not have 24/7 phone support.
I can live with that, but you may not be able to and it’s definitely something you should consider. I’m positive that there is a distinct trade-off between finding a host that does provide 24/7 phone support and one that does not. My host is InmotionHosting, and you can find them at our list of hosts. I have worked with iPower as well. They do have 24/7 phone support, but it’s been my experience that you’re hard-pressed to find a person that knows what they’re doing two hours out of the day low loan 24 and if you do happen to find that person that knows what they’re doing during that two hour window, odds are they’re very overworked, very pissed off and not likely to be terribly helpful to you.
Maybe if you could slide them a $50 bill over the phone, they might be nicer but I doubt it.