POWWEB Hosting provides hosting solutions with a shop based in California.
They offer decent support and software offerings (WordPress, Joomla, Drupal, and more) at cheap hosting prices. Their primary plans for a 1 or 2 years hosting package with a free domain registration costs $5.77 per month with no setup fees.
*note the cute girl in their advertisement. I’m not pointing that out to be crass, just pointing it out as cute girls seem to be a theme in hosting sales (GoDaddy Superbowl commercial example)
Don’t let the Cute girl distract you from the July sale ($4.77 per month on a hosting plan normally $5.77)
Pros – Price
Those prices are charged a year at a time, so don’t expect to see a $5.77 charge show up every month on your credit card like this is an Audible subscription or something.
Here is what the 1 and 2 year charges will actually look like.
$69.24 for a year is not too bad as far as prices go even cheap prices.
Cons – Support and Complaints
Doing a little research I dug up a review by a blogger that had a nasty run in with POWWEB back in 2005. Long story short, the blog experienced a SQL connection issue (happens all too frequently sometimes – especially with WordPress) and POWWEB tried to shut down the site.
*SQL connection issues can severely drain the resources of a server, which could impact other customers.
Our blogger tried to contact POWWEB and had some trouble getting through, so they through up a splash page on their site and invited their readers to call in to POWWEB. (Kind of gorilla like, but I could envision myself doing that with iPower when they do something stupid next time)
When Customers fight with their Web Host – Everyone Looses
So POWWEB must have gotten slammed and they deleted the blog and all of the blogs posts. Ouch! Definite mean streak.
The blogger moved to a different host and now has a blog article in the top 5 of Google pointing out this lack of customer sensitivity from 2 years back.
Other reviews have mentioned issues with canceling an account. When you cancel a registration or hosting service you need to do it in advance before the renewal takes place otherwise you will get that full 1 or 2 year renewal all over again. This customer claims that they followed the policy and received a credit card charge anyway. So they had to process a chargeback on their credit card for the $37. (I suspect that POWWEB probably paid their employees more than $37 to deal with the credit card merchant services and the customer.
The reason why the customer is always right is really a cost issue. If you try and prove the customer wrong or even do prove the customer wrong, its probably going to cost you more than if you accept that the customer is right, even when they are not.
Overall Perspective
POWWEB seems to offer some affordable rates. They have had a couple nasty customer run ins, but I’ve seen the same type of thing at many other hosting companies. I’d give them a neutral rating as customer service is more important to me than saving a few bucks a year, but if you are looking for cheap rates, this may be a good fit. Maybe you can park some of that money saved on hosting into some cheap Las Vegas Real Estate. Las Vegas has been hot for real estate but the mortage industry shake up is shaking a number of people out of their properties and creating a short term fire sale in Vegas.
Tell us your POWWEB Story
If you have had direct experience with POWWEB hosting, email us your story and we’ll publish your review with a link plug to your website or blog.