Here is a great example provided by Elizabeth regarding the help that she received from blue host when she had some issues in her WordPress theme.
My hosting company is BlueHost. I have never had any problems with them, except for that day that there was a $1000 opp on PPP and the server kept crashing
Last week, I was having problems getting a theme installed on my blog MomReviews. I noticed on the BlueHost home page that there was a link for Live Chat, so I clicked it. Now this was Friday night at about 7:00 p.m. EST. Almost instantly I had a chat window open and a support person came on. I explained my problem, and he started looking through my blog files. It took us about 90 minutes to go through a bunch of tiny errors in the theme code, and then he realized there was no php.ini file, so he uploaded one for me. He stuck around while I got the theme installed, and we ended the chat.
A few minutes later I went to my other blog Table for Five, and my header was gone! I clicked on the Live Chat button again, and explained that I had just been on with Ryan (the support guy), and right away he came back into the chat window. He had done something to mess up the .htaccess, for which he apologized profusely, got it fixed, and stuck around while I re-uploaded my header. I was so impressed that I could get live help, from someone who was both knowledgeable and friendly, even though it was really a Wordpress problem and not a BlueHost problem. I am very happy with BlueHost!
Elizabeth Edwards
http://momreviews.net